Privacy Policy

This policy describes how PayEz collects, uses, and protects information in connection with our identity and data platform. It applies to the PayEz platform and the services provided through it.

Information we collect

We collect information you provide directly, including your name, email address, and — where you choose to enable two-factor authentication — your mobile phone number. We also collect technical information generated by your use of the platform, such as sign-in events, IP address, and device information, which we use to secure accounts and detect fraud.

SMS and text messaging

PayEz sends SMS messages for account authentication only. If you provide your mobile phone number and opt in to two-factor authentication, we send you a one-time verification code when you sign in or verify your account. We do not send marketing or promotional text messages.

Message frequency varies — codes are sent only when you sign in or when you request account verification. Message and data rates may apply, depending on your mobile plan.

You can opt out at any time by replying STOP to any message from us. After opting out you will receive no further authentication messages at that number, and you may need to use another authentication method to sign in. Reply START to resume. For help, reply HELP or contact us at support@payez.net.

We do not share your phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Phone numbers provided for authentication are used solely to deliver those messages. We share them only with the telecommunications providers required to transmit the message to your device, and only for that purpose.

How we use information

We use the information we collect to provide and secure the platform: authenticating sign-ins, delivering the services you request, detecting and preventing fraud or abuse, and meeting our legal and regulatory obligations.

How we share information

We do not sell personal information. We share information only with service providers who process it on our behalf and under contract — such as cloud hosting and telecommunications carriers — and where required by law, to satisfy a lawful request, or to protect our rights, property, or the safety of others.

Data retention and security

We retain personal information for as long as needed to provide the services and to meet our legal obligations, then delete or anonymize it. We operate on PCI-compliant infrastructure and apply technical and organizational safeguards appropriate to the sensitivity of the data.

Your choices

You may access, correct, or request deletion of your personal information, and you may withdraw consent to SMS messaging at any time by replying STOP or by disabling two-factor authentication in your account settings. To make a request, contact us at support@payez.net.

Contact

Questions about this policy can be sent to support@payez.net.

See also our Terms of Service, which include our SMS terms of use.